FAQ

📦 Product & Materials

What sizes do you carry?

We currently offer Twin, Queen, and King sizes, designed to fit standard mattresses comfortably. Each fitted sheet is crafted with a secure fit to stay in place throughout the night.

What’s included in a set?

Our 3 peice set includes:

  • 1 fitted  or flat sheet
  • 2 matching pillowcases

Our 4 piece set includes:

  • 1 fitted  or flat sheet
  • 1 duvet cover
  • 2 matching pillowcases

Our sets are designed for simplicity and everyday use, with a clean, coordinated look.

Are your sheets 100% cotton?

Yes, we use 100% cotton with no blends or microfibre. Our fabric is selected for its natural softness, breathability, and long-lasting comfort.

What does 300 thread count mean?

A 300 thread count is considered the ideal balance of softness and breathability. It creates a smooth, comfortable feel while allowing airflow for better sleep throughout the year.

🚚 Shipping & Delivery

How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 3–7 business days across Canada.

Do you ship outside Canada?

At the moment, we ship within Canada only. We’re working on expanding internationally soon.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way.

🔁 Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items that are:

  • Unused
  • Unwashed
  • In original packaging

Our goal is to make the process simple and stress-free.

What if my order arrives damaged or incorrect?

If something isn’t right, please contact us within 7 days of delivery, and we’ll make it right as quickly as possible.

🧼 Care & Maintenance

How should I wash my sheets?

We recommend:

  • Machine wash cold
  • Tumble dry low
  • Avoid harsh detergents or bleach

Proper care helps maintain softness and extend the life of your sheets.

Will the sheets shrink after washing?

Our cotton sheets are designed to minimize shrinkage when cared for properly. Following the recommended washing instructions will help preserve their fit and feel.

💬 General Questions

How can I contact Kozi Nest?

You can reach us anytime through our Contact page, and we’ll respond within 24 hours.

Why choose Kozi Nest?

We focus on what matters most that is comfort, quality, and simplicity. Our goal is to offer bedding that feels premium, looks timeless, and fits effortlessly into your everyday life.